Frequently Asked Questions
Q: What information will I need when ordering online?
A: You will need a shipping address we can send your order to and a credit card.
Q: Can I Pay by a credit card when making an order?
A: Yes. You can pay using your credit card online right now. After you have added your order to your shopping cart and clicked checkout, you will be taken to a registration page. When you have reached the payment stage, you will be redirected to a secure Paypal page to enter your credit card details.
Q: How long does it take for my order to knock my door?
A: We ship your order the next working day and with our FREE and FAST shipping, it usually takes less than ONE week.
Q: What if am not happy with my order?
A: Such occasions are rather rare as we communicate with you all the way to cater for your needs but we have a hussle free return policy. So ship away your returns addressed to:
A: •YORDIS Culture PO Box 2401 FOOTSCRAY VIC 3011, Australia
Q: That sounds good but what about for custom made dresses?
A: Custom made dresses usually take twenty working days to deliver.
Q: I have a wedding scheduled in two months, can you help me?
A: YES. We can usually deliver orders for weddings in ONE moth but TWO months prior to the wedding is a reasonable time for our designers to do an excellent job for your special day.
Q: Is it safe to buy online from YORDIS.com?
A: YES. We use Paypal as a payment gateway, your credit card information is secure.
Q: What happens after I have placed my order and completed payment?
A: You will get an email from us confirming your order, and another email when the item is shipped with a TRACKING number for your order.
Q: I am not sure about what I want, can I get help?
A: Sure, We want to make sure you are happy with your order, so here .. call us..
AU: (03) 9016 0234
UK: 020 3239 3453
US: (202) 580-8456
and our super friendly staff will answer your questions. You can also email us to care@yordis.com and we will respond promptly.
Q: Hi, WHO are you?
A: Hey.. Here is a page dedicated to tell our story.. About YORDIS
